Participating in an escape room adventure is thrilling, but it’s important to be aware of the safety guidelines to ensure a fun and safe experience. Some puzzles may involve physical activity like crawling or take place in dimly lit settings. Before you join, please consider these important safety points:
• Health Considerations: We advise that pregnant women, elderly participants, individuals with mobility issues, or those experiencing physical discomfort carefully assess their ability to participate.
• Medical Conditions: If you have a history of mental health disorders, claustrophobia, asthma, epilepsy, heart disease, high blood pressure, cerebral thrombosis, neck injuries, or alcohol dependency, please evaluate whether this activity is suitable for you.
To maintain a safe environment for everyone,please do not bring sharp objects, valuables, or easily detachable accessories such as necklaces, rings, earrings, bracelets, or watches. This not only helps prevent the loss of personal items but also minimizes the risk of accidents during the game. Should you feel any discomfort or unease during your escape room experience, notify our staff immediately so we can assist you in safely exiting the room.
Yes, there are several convenient parking options available near Mystoto:
• Zhonghua Xinguang Parking Lot: Located at the intersection of Zhonghua Road and Xinguang Road, just diagonally across from us. It’s only a 2-minute walk to Mystoto.
• Kaohsiung Mega City Mall Parking:Situated in the underground parking area of Kaohsiung Mega City Mall, offering ample parking space. It’s about a 2-minute walk to Mystoto.
• Zhonghua Road Street Parking: There are several street parking spots along Zhonghua Road, ideal for short-term parking.
Our escape rooms are open to all ages, but for safety and an optimal gaming experience, players under 16 must be always accompanied by an adult. Children under 7 can join for free, but they must be closely supervised by a parent or guardian to ensure their safety.
Note: The mission "Pharaoh'sGloom" involves dark, immersive environments and are not suitable for young children. We advise parents to consider the intensity of these missions before allowing their children to participate.
Our escape rooms are designed with teamwork in mind, so a minimum of 4 players is required to start the mission. We encourage you to invite friends or family to join, as this will create fun and unforgettable memories. If your group exceeds 8 players (with a maximum of 10), you are still welcome to participate.However, our mission is optimized for groups of 4 to 8 players to ensure the best experience.
Note:Having too many players may impact the quality of the mission. To maintain the optimal experience, we recommend dividing into smaller groups or selecting different missions.
Yes, you can adjust the number of participants within the range of 4 to 8 people without contacting customer service in advance. We will calculate the cost based on the actual number of participants on the day of your booking.
Yes, you can easily cancel or reschedule your appointment. To do so, contact our customer service team at least one day before your scheduled time during service hours. We’re here to help you with the cancellation or rescheduling process swiftly and efficiently.
If you're late, you can still participate in the mission, but your session time will be shortened accordingly. If you’re more than 15 minutes late, your experience may be reduced to less than an hour. While we’ll do our best to extend your time without affecting other bookings, we cannot guarantee it.
To ensure you enjoy the full experience, we strongly recommend arriving at least 10 minutes before your scheduled time.
The level of scariness can vary depending on the individual, but our main focus is on creating a unique puzzle-solving journey and an immersive atmosphere. We use lighting effects, music, and storytelling to make you feel as if you’re in a real-life scenario. Rest assured, no staff members will engage in threatening or frightening interactions. We’re here to guide you when needed, ensuring you can safely and successfully complete each challenge.
If a natural disaster or other force majeure occurs on the day of your appointment, we will announce whether we are temporarily closing via our social media channels the day before. For your safety, if you need to cancel your appointment, please contact us during service hours, and we will assist you with the necessary arrangements.
Yes, we offer full English versions of our mission. If you require the English version, please let us know when booking so we can prepare in advance.
Note: For the mission "Encapsulated"and "Pharaoh's Gloom", we recommend having at least one team member who understands Chinese to help better comprehend the theme content and instructions.
We apologize, but we do not currently offer group-matching services. However, you can find and join other players through various social media platforms. Many enthusiasts post group invitations, giving you the opportunity to meet new friends and enjoy our themed escape rooms together.
For the comfort and safety of all participants, pets are not allowed inside our missions. Some players may have allergies or past negative experiences with animals, and the mission environment could stress pets.
If you need to bring your pet, we provide a secure pet holding service at our front desk. Place your pet in a carrier, and our team will look after them until you finish your game.
To maintain cleanliness and hygiene, eating and drinking are not allowed inside the mission areas. This includes water, gum, and betel nut. If you bring food or drinks, we offer a holding service for your items. Please note that we are not responsible for preserving the freshness or safety of your food. Thank you for your understanding and cooperation!
If you have any other questions or need more information, please feel free to contact us during service hours via phone, social media, or email at info@mystotoescape.com. Our dedicated customer service team will respond as quickly as possible to ensure you receive the assistance you need.
